Engineering Sales Support Manager - Packaging (52333)
Job Description
Engineering Sales Support Manager - Packaging
A leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick. This pivotal role reports directly to the Divisional Executive.
Minimum Requirements:
- Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only) Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
- Previous sales experience in a technical sales role
- Must be organized & have the ability to build relationships with all levels of management at our customers
- Excel skills, and ability to generate reports and work with numbers when needed
- Highly self - motivated, energetic and ability to motivate others
- Proficiency in English, read, write, and ability to communicate professionally
- Own car and driver's license essential
Key Responsibilities:
- Customer service & sales support
- Build strong relationships with customers personally and professionally
- Managing your sales budget and gross margins
- Attending to customer complaints effectively and responding within 24 hours
- Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
- Preventative maintenance programmes and visiting customers to do audits on their equipment
- Identification and achievement of measurable technical and process developments and improvements.
- Liase between customer, planning and internal sales to ensure accurate forecasting
- To really understands the customer's business and provide them with packaging solutions, not just bottles.
Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.
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